Frequently Ask Questions
Below are frequently asked questions, you may find the answer for yourself.
Shipping
We process and ship orders within 1-2 business days after confirmation.
Usually it takes 2-5 business days depending on your location.
Yes! We offer same-day delivery within Dhaka City if you place your order before 12:00 PM(Noon).
Yes, we deliver all over Bangladesh.
We offer free delivery on selected products. Otherwise, standard delivery charges apply.
Yes, please contact our support team within 12 hours to update your address.
The delivery agent will attempt a second delivery. You can also contact us to reschedule.
Deliveries are usually done on weekdays. In some cities, weekend delivery is available.
Some remote areas may have limited delivery options. We will contact you if there is any issue.
Payment
We accept a variety of payment methods for your convenience. You can pay via cash on delivery (COD), mobile banking (such as bKash, Nagad), debit/credit cards, and online gateways. All transactions are secure and encrypted for your safety.
Order & Returns
Yes! You will receive a tracking link via email or SMS once your order is shipped.
Yes, you can cancel your order before it is shipped. Please contact our support team as soon as possible.
We offer a 15-day return policy if the product has a problem according to our Return policy.
Submit a return request through your account. We will verify it and inform you.
No, just submit a return request - we will handle everything.
The product will be sent back to your address.
If you want to place a wholesale order with Redzent, please fill out our Wholesale Order Form. Our team will review your details and contact you within 24 hours to confirm your requirements and finalize your order.