Refund, Return Policy
Overview
At REDZENT, we are committed to your satisfaction. If your product does not meet expectations, you may be eligible for a refund, return, or replacement based on the conditions outlined below.
Issuance of Refunds
Refunds are issued once the returned product is received and inspected. Refund methods depend on your original payment mode.
- Defective or damaged products
- Wrong item delivered
- Items eligible under our return policy
Replacement Policy
Customers may request a product replacement instead of a refund under the following conditions:
- The replacement request must be made within 15 days of product delivery
- The product must be unused and returned in original condition with box and accessories
- Replacement is subject to stock availability
- If replacement is not available, a refund will be processed
Replacement shipping charges (if applicable) may be waived if the issue was caused by REDZENT (e.g. wrong item sent, product defect).
Refund Processing Time
| Payment Method | Refund Method | Processing Time |
|---|---|---|
| bKash | Mobile Wallet (bKash) | 3–5 working days |
| Nagad / Rocket | Mobile Wallet | 3–5 working days |
| Debit / Credit Card | Card Reversal | 7–10 working days |
| Bank Transfer | Bank Account | 5–7 working days |
| Cash on Delivery (COD) | Bank / Wallet Refund | 4–6 working days |
| REDZENT Voucher | Email Voucher | 1 working day |
Return Eligibility
- Return or replacement request must be initiated within 15 days of delivery
- Product must be unused and returned with original packaging and invoice
- Returns are not accepted for hygiene-sensitive or customized items
- Return shipping may apply unless the return is due to a REDZENT error
Important Notes
- Cash refunds for COD orders are not available — refund will be issued to bank/wallet
- Partial refunds may be given based on item condition
- If payment or contact info is incorrect, refund may be delayed
- REDZENT reserves the right to decline returns that do not meet the policy
Contact Information
For any refund or replacement queries, please contact us:
Phone: 01805-207605
Email: support@redzent.com
Website: www.redzent.com